Booking

Terms & Conditions

Last Updated: June 2026

Welcome to Assist Haramain. By booking or using our services, you agree to the following Terms & Conditions.

1. Our Services

Assist Haramain provides electric wheelchair rental services and related mobility assistance solutions for pilgrims and visitors in Makkah and Madinah.

2. Booking Requirements

  • Customers must provide accurate contact and booking information.

  • The renter must be at least 18 years old or be represented by a responsible adult.

  • Assist Haramain reserves the right to refuse service in cases of misuse, fraud, or safety concerns.

3. Wheelchair Usage

  • Wheelchairs must be used responsibly and only for their intended purpose.

  • Customers are responsible for the safe operation of the wheelchair during the rental period.

  • Users should follow all safety instructions provided by Assist Haramain.

  • The wheelchair must not be modified, repaired, or tampered with by unauthorized persons.

4. Delivery and Collection

  • Delivery and collection times are arranged based on the customer’s booking details.

  • While we strive to be punctual, delays caused by traffic, weather, crowd conditions, security restrictions, or circumstances beyond our control may occur.

  • Customers should ensure they are available at the agreed location and time.

5. Customer Responsibility

The customer is responsible for:

  • Keeping the wheelchair secure during the rental period.

  • Returning the wheelchair in the same condition in which it was received, excluding normal wear and tear.

  • Reporting any damage, malfunction, or loss immediately.

6. Damage, Loss, or Theft

Customers may be held responsible for repair or replacement costs resulting from:

  • Intentional damage

  • Negligent use

  • Loss or theft during the rental period

  • Unauthorized modifications or repairs

Normal wear and tear will not result in additional charges.

7. Equipment Performance

Assist Haramain maintains its equipment to provide reliable service. However, battery performance and operating range may vary depending on user weight, terrain, usage patterns, weather conditions, and charging practices.

8. Limitation of Liability

Assist Haramain shall not be liable for:

  • Personal injury resulting from misuse or failure to follow safety instructions

  • Loss of personal belongings

  • Travel disruptions, flight delays, visa issues, or hotel-related matters

  • Delays caused by circumstances beyond our reasonable control

Our liability shall be limited to the amount paid for the rental service.

9. Cancellations and Refunds

All cancellations and refunds are subject to our Refund & Cancellation Policy.

10. Privacy

Customer information is used solely for booking, operational, and customer support purposes. We do not sell or share personal information with third parties except where required by law or necessary to provide our services.

11. Changes to Terms

Assist Haramain may update these Terms & Conditions at any time. Updated versions will be published on our website and become effective immediately upon publication.

12. Contact Information

For questions regarding these Terms & Conditions, please contact Assist Haramain through our official website or customer support channels.

By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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